Privacy Policy — Desi Voyage

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Last Updated: December 9, 2025

Desi Voyage (“we”, “our”, “us”) operates as a camping and outdoor gear store located at DSS 17, First Floor, Jubilee Junction, Airport Road, Sector 66, Mohali, Punjab.
This Privacy Policy explains how we collect, use, protect, and share your information when you interact with us through our website, WhatsApp, Facebook Page, Instagram, or visit our store.

By using our services, you agree to the terms described below.

1. Information We Collect

We collect the following types of information:

1.1 Personal Information

• Name
• Phone number / WhatsApp number
• Email address
• Billing & shipping address
• Payment details (collected securely through payment partners)

1.2 Transaction Information

• Products purchased
• Order details
• Invoice data
• Payment mode
• Delivery preferences

1.3 Communication Data

When you contact us through WhatsApp, Facebook, Instagram, or our website, we may store:

• Chat messages
• Queries
• Support requests

1.4 Device & Usage Data

When you visit our website or digital platforms:

• IP address
• Browser type
• Pages visited
• Click and interaction data

2. How We Use Your Information

We use your information strictly for business operations, including:

2.1 Order Processing

• Creating invoices
• Processing payments
• Delivery and order updates

2.2 Customer Support

• Responding to your queries
• Providing product recommendations
• Warranty or service-related communication

2.3 WhatsApp & Digital Communication

• Sending invoices
• Sharing delivery updates
• Providing store information
• Sending product information when requested

2.4 Business Improvement

• Improving store operations
• Enhancing customer experience
• Managing internal record keeping

3. How We Share Your Information

We do not sell your personal data.

We may share information only in the following cases:

3.1 Service Providers

• Delivery partners
• Payment gateways (Razorpay, CCAvenue, PayU, or others)
• WhatsApp Business API providers (AiSensy, Meta Cloud API)
• Billing software (RanceLab or similar)

3.2 Legal Requirements

If required by:

• Police
• Government authorities
• Court orders

3.3 Internal Business Use

Information may be shared with staff for:

• Order fulfillment
• Customer support
• Accounting

4. Data Storage & Security

We take reasonable steps to protect customer information:

• Encrypted storage (where applicable)
• Secure billing systems
• Restricted staff access
• Regular monitoring of digital communication channels

However, no method of electronic storage is 100% secure; users share information at their own risk.

5. WhatsApp Communication Policy

By messaging us on WhatsApp, you consent to:

• Receiving replies to your queries
• Receiving invoices, links, or order updates
• Communication related to your purchase

We will never send promotional messages unless you explicitly opt-in.

6. Customer Rights

You have the right to:

• Request access to your data
• Request correction of inaccurate information
• Request deletion of your information (if no legal obligation exists to retain it)
• Opt-out of non-essential communication

To exercise these rights, contact us using the details below.

7. Children’s Privacy

We do not knowingly collect data from individuals under the age of 18.

8. Changes to This Policy

We may update this Privacy Policy occasionally.
Any changes will be posted on our website or digital platforms.

9. Contact Information

For questions or concerns about this Privacy Policy:

Desi Voyage – Camping & Outdoor Gear Store
Address: DSS 17, First Floor, Jubilee Junction, Airport Road, Sector 66, Mohali, Punjab | map.desivoyage.com
Phone/WhatsApp: +91 9875959565
Email: shop@desivoyage.com

Website: https://desivoyage.com