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Terms and Conditions

  

This document is an electronic record generated under the provisions of the Information Technology Act, 2000 and the applicable rules, including any amendments. This document is published in line with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, which mandates the publication of the website’s terms of use, privacy policy, and rules for user access and interaction on https://desivoyage.com/.

1. Introduction

These terms and conditions shall govern your use of our website.

i. By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

ii. If you [register with our website, submit any material to our website or use any of our website services], we will ask you to expressly agree to these terms and conditions.

iii. By using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least 18 years of age.

iv. Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our privacy policy.

2. Acceptable use

You must not:

i. use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;

ii. use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;

iii. use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;

iv. conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;

v. Access or interact with our website using any robot, spider, scraper, or other automated means, except where explicitly permitted for purposes such as legitimate search engine indexing or with our prior written authorization.;

vi. use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing);

vii. You must ensure that all information provided to us via the website, or in connection with it, is true, accurate, current, complete, and not misleading in any manner;

viii. You agree to use this website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the site. Prohibited behaviour includes transmitting offensive or unlawful content or disrupting the normal operation of the site.

3. User Accounts

To access specific features of the website, you may be required to create an account. You are solely responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account. We reserve the right, at our sole discretion and without prior notice, to:

i. suspend your account;

ii. terminate your account; and/or

iii. modify your account information.

at any time in our sole discretion without notice or explanation. You may cancel your account on our website.

4. Product & Service Information

We aim to provide accurate descriptions and pricing of our products and services on the website. However, we do not guarantee that the information, including availability and pricing, is always accurate, complete, or current. We reserve the right to correct errors and update information without prior notice.

5. Third-Party Links

Our website may contain links to third-party websites that are not under our control. We are not responsible for the content, policies, or practices of these external sites. Accessing third-party links is at your own risk.

6. Intellectual Property Rights

All content on this site — including text, images, graphics, logos, and software — is owned or licensed by SHAWMYRA ESTATE LLP and protected by applicable intellectual property laws. You may not reproduce, distribute, or use our content without our prior written consent.

7. Limitation of Liability

To the extent permitted by law, SHAWMYRA ESTATE LLP shall not be liable for any indirect, incidental, or consequential damages arising out of or related to your use of the website, including but not limited to damages for loss of profits, data, or other intangible losses.

8. Disclaimer of Warranties

This website is provided "as is" and "as available" without any warranties of any kind, either express or implied. We do not guarantee that the site will always be available, secure, or free from errors or viruses.

9. Indemnity

You agree to indemnify, defend, and hold harmless SHAWMYRA ESTATE LLP and its affiliates, directors, officers, employees, and agents from and against all claims, liabilities, damages, losses, or expenses, including reasonable legal fees, arising out of your use of the website or your violation of these Terms & Conditions.

10. Changes to Terms

We reserve the right to modify or update these Terms & Conditions at any time without prior notice. Changes will be effective once posted on this page. We recommend checking this page periodically for updates.

11. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India, without regard to its conflict of law principles. Any disputes arising from or relating to these terms, your use of the website, or our services shall be subject to the exclusive jurisdiction of the courts located in Mohali, Punjab, India.

12. Contact Us

If you have any questions or concerns about these Terms & Conditions, please contact us at:

· Email: info@desivoyage.com

· Phone: +91 98759 59565

· Address: SHAWMYRA ESTATE LLP, DesiVoyage, DSS 17 FF, Jubilee Junction, Airport Road, Sector 66, Mohali, Punjab – 160062

Return and Refund Policy

  

Thank you for shopping with SHAWMYRA ESTATE LLP. We value your satisfaction and strive to provide quality products. Please review our refund and return policy below.

1. Returns

We accept returns of products within 7 days of Delivery.

  • Items must be unused, in their original packaging, and in the same condition as received.
  • To complete your return, we require a receipt or proof of purchase.

Note: Certain items are non-returnable, including:

· Used sleeping bags or bedding

· Personal hygiene items (e.g., towels, travel soaps, menstrual kits)

· Dehydrated or packaged food

· Custom-labeled gear (e.g., personalized bottles, engraved tools)

· Water filters or purifiers once opened

· Underwear or base layers

· Opened fuel canisters or gas cartridges

· First-aid kits or medical supplies

· Outdoor cookware that shows signs of use

· Items marked as clearance/final sale

2. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

· Approved refunds will be sent to you within 7-10 business days.

·  A partial refund may be issued at our discretion for items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.

·  Refunds will be issued through a method communicated to you at the time of approval.

3. Exchanges

To initiate a return or exchange, please contact our customer support at support@desivoyage.com. Our team will guide you through the process and provide necessary instructions.

4. Shipping Returns

You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

5. Force Majeure / Exceptional Circumstances

We are not liable for any delays in processing returns, exchanges, or refunds caused by circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, government actions, or disruptions in transport or payment systems.

6. Governing Law

This Refund and Cancellation Policy shall be governed by and construed in accordance with the laws of India, including the Consumer Protection Act, 2019, and other applicable laws. Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts located in Mohali, Punjab, India.

7. Contact Us

For questions or concerns regarding this policy, please contact us at:

  • Email: info@desivoyage.com
  • Phone: +91 98759 59565
  • Address: SHAWMYRA ESTATE LLP, DesiVoyage, DSS 17 FF, Jubilee Junction, Airport Road, Sector 66, Mohali, Punjab – 160062

Shipping Policy

 

🚚 Shipping Policy

At DesiVoyage, a brand of SHAWMYRA ESTATE LLP, we are committed to delivering your outdoor gear quickly, safely, and reliably across India.

📦 Order Processing

  • Orders are processed within 1–2 business days after receiving payment confirmation.
     
  • Orders placed on weekends or public holidays will be processed on the next working day.
     
  • You will receive a confirmation email and tracking details once your order is shipped.
     

🚚 Shipping Methods & Delivery Time

We partner with trusted courier services to ensure timely delivery:

  • Standard Delivery: 4–7 business days (depending on your location)
     
  • Express Delivery (if available): 2–4 business days
     

Delivery timelines may vary due to factors beyond our control such as weather conditions, courier delays, or regional restrictions.

🌍 Shipping Locations

  • We currently ship across all serviceable pin codes in India.
     
  • For remote areas or special delivery requirements, please contact our team before placing the order.
     

💸 Shipping Charges

  • Free Shipping on orders above ₹10,000.
     
  • A flat shipping charge may apply on orders below this value, displayed at checkout.
     

📦 Order Tracking

Once shipped, you will receive a tracking ID via email or SMS to monitor your package in real-time.

📭 Undeliverable Packages

In case a shipment is returned due to incorrect address, failed delivery attempts, or non-availability of the customer, the reshipping cost will be borne by the customer.

❗ Delayed or Lost Shipments

While we do our best to ensure prompt delivery, DesiVoyage is not responsible for delays caused by courier partners. However, we will actively support you in resolving any such issue.

📬 Need Help?

For any questions related to your shipment, please contact:

  • 📧 Email: info@shawmyra.com
     
  • 📞 Phone: +91-9875959565

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